退款与
退货条规
- Once you have received your parcel we strongly suggest you check the product if there’s are any damages caused during delivery. If any damage found or any wrong delivery please contact our customer service within seven (7) days upon receiving the parcel through Facebook Chat or Customer service hotline: 6011-21784808
- You may apply for return of the purchased product and/or refund if there is any damage found or any wrong delivery. Under reasonable circumstances, customer service has the rights to request for pictures/videos as proof.
- You may only apply for refund and/or return of the product in the following circumstances:-
– after opening the parcel and the product was found to be damaged (with photo and video proof before and after opening parcel).
– allergy to the product after consumption (with evidences/medical report);
– parcel received is incomplete (missing quantity with photo and video proof before and after opening parcel);
– parcel delivered does not match the agreed specification;
– parcel delivered consist of expired products;
– by way of private arrangement with the company and company must send our confirmation to confirm such agreement.
– Products must be purchased through the official LifeTree channels. Refunds request for counterfeits sold by other unauthorized vendors will not be accepted.
- Application for refund and/or return must be submitted to us in the manner as determined by us. We will review each application on a case-by-case basis and in our sole discretion, determine whether your application is successful. You acknowledge and agree that our decision is final, conclusive and binding and you further covenants and agrees that you will not bring suit or otherwise assert any claim against us in relation to such decision.
- The refund amount will be determined by us in our absolute discretion and according to the company refund policy. Customer needs to return the parcel at your own costs and expenses within seven (7) days once confirmation of refund and/or return from customer service.
- Refund Calculation example as below:
a) Within 30 days from the date of purchase: 100% refund
b) Within 31-60 days from the date of purchase: 80% refund
c) Within 61-90 days from the date of purchase: 50% refund
d) After 90 days from the date of purchase: NO REFUND/NO EXCHANGE
Example 1:
Order: LifeGreen Non VVIP package RM 798 (Total 3 boxes)
Return: LifeGreen 2 boxes
Price for 1 box consumed = RM 298
Refund: RM 798 – RM 298 = RM 500
- Will charge customer for 1 box price
- Refund within 61-90days days of purchase: RM500 x 50% = RM250
Example 2:
Order: LifeGreen VVIP package RM 798 (Total 4 boxes)
Return: LifeGreen 1 box
Price for 3 boxes consumed = RM 798
- Strictly No Refund.
Example 3:
Order: LifeGreen VVIP package RM 798 (Total 4 boxes)
Return: LifeGreen 3 boxes
Price for 1 box consumed = RM 298
Refund: RM 798 – RM 298 = RM 500
- Will charge customer for 1 box price
- Refund within 61-90days days of purchase: RM500 x 50% = RM250
Example 4:
Order: LifeGreen VVIP package RM 798 (Total 4 boxes)
Return: LifeGreen 2 boxes
Price for 2 boxes consumed = RM 558
Refund: RM 798 – RM 558 = RM 240
- Will charge customer for 2 boxes price
- Refund within 61-90days days of purchase: RM240 x 50% = RM120
*Important note:
- If a package includes any free gifts (e.g., Welcome Pack, Shaker, product sachets), customers must return the full quantity in good condition. Any unreturned, consumed or incomplete free gifts will incur a charge of 50% of the original cost. For example, the original cost of a Welcome Pack is RM148, a fee of RM74 will be deducted from the calculated refund amount.
- Example: RM120 (Calculated Refund amount) – RM74 (Freegift cost) = RM 46 (Final Refund amount)
- Once we receive and check on the product validity, refund will be processed within fourteen (14) working days.
- Only unopened boxes (with plastic film wrapped as per originally packed) are eligible for return. Refunds will not be made if the customer did not return the product in good condition.
- Any purchases made past ninty (90) days is strictly NOT be returnable or refundable.
- In the event of customer’s change of mind, the customer shall get our consent prior to the submission of any return and refund request and if approved by us, customer will need to bear the full return shipping fees.
- If a customer wishes to change or cancel an order, or if the order does not meet the purchase requirements, refunds for canceled orders will be processed according to the policies of iPay88/PayPal. Please note that refunds will not include any transaction fees charged by iPay88 or PayPal.
- Once the package has been shipped, if the customer wishes to cancel the order, they will be required to pay an additional cancellation fee. This fee will be deducted from the refund amount.
Last Updated: 03-03-2024
1. 收到包裹后，我们强烈建议顾客检查产品是否在运输过程中受到损害。如发现任何损害或送错货，请在收到包裹后的七（7）天内通过Facebook聊天或客户服务热线联系我们的客户服务：6011-21784808
2. 如果发现商品有损坏或送错，顾客可以向客服申请退货或退款。在合理的情况下，客服有权要求提供图片/视频作为证据。
3. 顾客只能在以下情况下申请退款和/或退货：
– 打开包裹之后发现产品已经损坏/不完整 (需提供关于开包裹前后的照片和视频, 提供batch no 和截止日期） 。
– 附件医生书信证明该产品已不再适合顾客服用 。
– 产品必须出至于 LifeTree 官方渠道购买，其他商家售卖的赝品恕不退款/受理 。
4. 申请退款和/或退货必须按照LifeTree规则与条例提交给客服。本公司将逐案审查每个申请，并全权决定顾客的申请是否成功。顾客承认并同意本公司的决定是最终的，具有约束力，并进一步承诺不会因此决定对本公司提起诉讼或提出任何索赔。
5. 退款金额将由我们全权决定，并根据公司退款政策确定。客户需要在客服确认退款和/或退货后的七（7）天内自费退回包裹。
6. 一旦我们收到并检查产品是完整无缺，退款将在十四（14）个工作日内处理。
7. 退款计算示例如下：
a) 购买之日起30天内：100%退款
b) 购买之日起31-60天内：80%退款
c) 购买之日起61-90天内：50%退款
d) 购买之日起90天后：不予退款/不予换货
例子 1:
购买: LifeGreen Non VVIP package RM 798 (总数3 盒)
退回: LifeGreen 2 boxes
已开的 1 盒 价钱 = RM 298
退款: RM 798 – RM 298 = RM 500
- 将收取 1 盒的 卖价
- 购买之日起61-90天内（50%退款）: RM500 x 50% = RM250
例子 2:
购买: LifeGreen VVIP package RM 798 (总数4 盒)
退回: LifeGreen 1 box
已开的 3 盒 价钱 = RM 798
- 恕不退款！
例子 3:
购买: LifeGreen VVIP package RM 798 (总数4 盒)
退回: LifeGreen 3 boxes
已开的 1 盒 价钱 = RM 298
退款: RM 798 – RM 298 = RM 500
- 将收取 1 盒的 卖价
- 购买之日起61-90天内（50%退款）: RM500 x 50% = RM250
例子 4:
购买: LifeGreen VVIP package RM 798 (总数4 盒)
退回: LifeGreen 2 boxes
已开的 2 盒 价钱= RM 558
退款: RM 798 – RM 558 = RM 240
- 将收取 2 盒的 卖价
- 购买之日起61-90天内（50%退款）: RM240 x 50% = RM120
*重要提示：
如果包裹包括任何免费礼物（例如，欢迎礼包，摇摇杯，产品条装），客户必须完整地退回全部数量。任何未退回、已服用或不完整的礼物将收取原价的50%。例如，欢迎包的原价为RM148，将从计算的退款金额中再扣除RM74的费用。 例如：计算的退款金额RM120 – 礼物费用RM74 = 最终退款金额为RM46。
8. 只有未开封的盒装产品（原装塑料膜包装）符合退货资格。如果客户未按良好条件退回产品，则不予退款。
9. 购买超过90天的产品一律恕不退款和恕不退货/产品对换。
10. 如客户因改变心意而需退货或退款，须先获得我们的同意，如获批准，客户需承担全部退货运费。
11. 如果客户希望更改或取消订单，或订单不符合购买要求，取消订单的退款将根据iPay88/PayPal的政策处理。请注意，退款不包括iPay88或PayPal收取的任何交易费用。
12. 一旦包裹寄出后，如果客户希望取消订单，则需要支付额外的取消费用。这笔取消费用将从退款金额中扣除。
