- Our third-party appointed delivery partner provide worldwide shipping. Shipping rate will be calculated once shipping address is provided. If your shipping address is not within our third-party appointed delivery partner’s delivery area, please contact our Customer Service for assistance.
- Before payment, Shipping fee will be shown in Grand Total. Please ensure the Grand Total is right before any payment made.
- Upon receiving the payment, we shall arrange for the parcel to be handed over to the relevant delivery partner accordingly.
Order confirmation will be sent to you within the next working day when your payment is done. A tracking number will, as practicable as possible, be included in the order confirmation to ensure you can track your parcel at any point of time.
- For overseas customers please take note, the local government might charge tax and duty when it reaches your country. You will need to bear such cost.
- According to normal shipping, once your parcel is released from local immigration, the parcel will be handed over to the local delivery partner.
- Please contact the delivery agent to make an appointment if you are unable to receive the parcel on the designated shipping day.
- Order confirmation and order closing is every Monday to Friday before 12p.m. (Except for Public Holiday it will be the immediate next working days).
- After order confirmation received, we will, as practicable as possible, arrange for delivery on the next working day. Except weekends and public holidays.
- Estimate delivery duration (not including arranging and packaging days)
- Peninsular Malaysia: 5 – 7 working days
- East Malaysia: 14 – 21 working days
- Singapore: 7-14 working days
- Other country: 28 – 60 working days
*All delivery times are subject to the arrangement by third-party courier company, and customers are advised to keep an eye on their phones and communicate with the courier company for delivery arrangements.
*If applicable, cash on delivery does not include weekends (only within weekdays working hours)
- After payment is made, please allow 1-3 working days (not including weekends & public holidays) for processing and delivery arrangement. Tracking numbers will be sent to customers by courier company once the package is on its way.
- On any public holiday, the courier company may not provide delivery services. Please expect the package to arrive on a working day.
- During promotional peak periods, there will be delays in delivery, please be patient and wait for a few more days.
- We have designated logistics partners in Malaysia and overseas. This is to reduce parcel delay. Our target is to ensure all orders will arrive to you in the promised time. Due to weather, distance, and other circumstances, we cannot ensure all the parcels will arrive in the promised time.
- If your postcode is not within our delivery range, we would suggest you to re-select a new receiving address OR you can contact our customer service through Facebook chat or customer service 6011-21784808.
- In the event where the purchased products is damaged, lost or failure of delivery during the course of delivery, you acknowledge and agree that we will not be liable for any damage, expense, cost or fee resulted therefrom and you will reach out to the courier company to resolve such dispute.
- We will not refund the admin fee, transaction fee, and delivery charges that imposed by third-party company.
- To entitle for any promotion gift/VVIP benefits, customers are required to provide registration or VVIP details during order placement (remark at order notes) or contact any of our customer services. Any missed out gift after parcel delivered due to late provision of details, additional charges will be imposed for the resend gifts.
- The company reserves the right to update these terms and conditions at any time without prior notice. Please check the latest information posted herein to inform yourself of any changes.
—————————————————————————————
1. 我们提供全球范围的运输服务，在输入收货地址后便会显示运输费用。如果您的地址不在我们的运输范围，请联系我们的客服寻求协助。
2. 在进行付款之前，运输费用将会显示在您的总消费金额处。
3. 您的订单将根据包裹大小和重量，分配给相应最合适的快递公司进行运输工作。
4. 订单完成后，您的电子邮箱将收到一封确认发货的邮件。邮件里提供了包裹追踪号码，以及包裹追踪网站链接，方便查询包裹所在地，时时跟进最新消息。
5. 海外购买用户请留意，包裹入境时，当地政府可能会征收入关税金/截停或充公包裹。本公司将不承担任何因入关税造成的额外收费/包裹充公的损失。用户需要自行对接或联系当地海关/邮寄公司协助处理。
6. 按照正常标准的运输流程，您的包裹抵达当地过关后，包裹将转交到当地快递公司进行运输工作。
7. 如果您不在家而无法签收包裹，请自行联系运输公司另约时间，重新安排送货日期。
8. 订单确认和订单关闭时间，为每个星期一至星期五的中午12点之前。（除了公共假期将看下一个工作日而定）
9. 订单确认以后，将在下一个工作日开始安排发货。除了星期六、星期日、和公共假期。
10. 包裹送达时间大约为：（不包括处理订单和包装时间，快递收取包裹那天算起：）
西马：5-7个天作日
东马：14-21 天工作日
新加坡：7-14 天工作日
其他国家：28-60 个工作日
*所有送货时间取决于快递公司效率
11. 所有包裹将在周一至周五，由快递人员发货和送货。周末与公共假期除外。
12. 任何公共假期（根据该国家或州属），快递公司都不提供送货服务。请预计包裹将在下个工作日抵达。
13. 某些时候如：网卖高峰期或本店促销期，包裹将有可能遇上延误，需耐心等待几天。
佳节期间（如马来人新年或农历新年），我们建议最好提前十天下单，以预算需要比平时更长的时间送达。
14. 无论是国内还是国外顾客，我们都与运输伙伴密切合作，以达到尽量减少包裹延误的问题。然而，虽然我们的目标是确保所有的订单都能在预期的时间内抵达，但碍于天气、距离或其他因素，我们并不能保证所有的包裹都可以在指定的时间内送达。
15. 如果有些地址邮编号不在我们的送货范围之内，我们建议您重新选择一个不同的收货地址。或者，您也可以通过我们的客服 Facebook Chat 或联络服务热线：013 – 8224808 联系我们协助您。
16. 我们公司将不退还任何运输费与手续费。
