Return and Refund Policy
- Once you have received your parcel we strongly suggest you check the product if there’s are any damages caused during delivery. If any damage found or any wrong delivery please contact our customer service within seven (7) days upon receiving the parcel through Facebook Chat or Customer service hotline: 6011-21784808
- You may apply for return of the purchased product and/or refund if there is any damage found or any wrong delivery. Under reasonable circumstances, customer service has the rights to request for pictures/videos as proof.
- You may only apply for refund and/or return of the product in the following circumstances:-
– after opening the parcel and the product was found to be damaged (with photo and video proof before and after opening parcel).
– allergy to the product after consumption (with evidences/medical report);
– parcel received is incomplete (missing quantity with photo and video proof before and after opening parcel);
– parcel delivered does not match the agreed specification;
– parcel delivered consist of expired products;
– by way of private arrangement with the company and company must send our confirmation to confirm such agreement.
– Products must be purchased through the official LifeTree channels. Refunds request for counterfeits sold by other unauthorized vendors will not be accepted.
- Application for refund and/or return must be submitted to us in the manner as determined by us. We will review each application on a case-by-case basis and in our sole discretion, determine whether your application is successful. You acknowledge and agree that our decision is final, conclusive and binding and you further covenants and agrees that you will not bring suit or otherwise assert any claim against us in relation to such decision.
- The refund amount will be determined by us in our absolute discretion and according to the company refund policy. Customer needs to return the parcel at your own costs and expenses within seven (7) days once confirmation of refund and/or return from customer service.
- Refund Calculation example as below:
a) Within 30 days from the date of purchase: 100% refund
b) Within 31-60 days from the date of purchase: 80% refund
c) Within 61-90 days from the date of purchase: 50% refund
d) After 90 days from the date of purchase: NO REFUND/NO EXCHANGE
Example 1:
Order: LifeGreen Non VVIP package RM 798 (Total 3 boxes)
Return: LifeGreen 2 boxes
Price for 1 box consumed = RM 298
Refund: RM 798 – RM 298 = RM 500
- Will charge customer for 1 box price
- Refund within 61-90days days of purchase: RM500 x 50% = RM250
Example 2:
Order: LifeGreen VVIP package RM 798 (Total 4 boxes)
Return: LifeGreen 1 box
Price for 3 boxes consumed = RM 798
- Strictly No Refund.
Example 3:
Order: LifeGreen VVIP package RM 798 (Total 4 boxes)
Return: LifeGreen 3 boxes
Price for 1 box consumed = RM 298
Refund: RM 798 – RM 298 = RM 500
- Will charge customer for 1 box price
- Refund within 61-90days days of purchase: RM500 x 50% = RM250
Example 4:
Order: LifeGreen VVIP package RM 798 (Total 4 boxes)
Return: LifeGreen 2 boxes
Price for 2 boxes consumed = RM 558
Refund: RM 798 – RM 558 = RM 240
- Will charge customer for 2 boxes price
- Refund within 61-90days days of purchase: RM240 x 50% = RM120
*Important note:
- If a package includes any free gifts (e.g., Welcome Pack, Shaker, product sachets), customers must return the full quantity in good condition. Any unreturned, consumed or incomplete free gifts will incur a charge of 50% of the original cost. For example, the original cost of a Welcome Pack is RM148, a fee of RM74 will be deducted from the calculated refund amount.
- Example: RM120 (Calculated Refund amount) – RM74 (Freegift cost) = RM 46 (Final Refund amount)
- Once we receive and check on the product validity, refund will be processed within fourteen (14) working days.
- Only unopened boxes (with plastic film wrapped as per originally packed) are eligible for return. Refunds will not be made if the customer did not return the product in good condition.
- Any purchases made past ninty (90) days is strictly NOT be returnable or refundable.
- In the event of customer’s change of mind, the customer shall get our consent prior to the submission of any return and refund request and if approved by us, customer will need to bear the full return shipping fees.
- If a customer wishes to change or cancel an order, or if the order does not meet the purchase requirements, refunds for canceled orders will be processed according to the policies of iPay88/PayPal. Please note that refunds will not include any transaction fees charged by iPay88 or PayPal.
- Once the package has been shipped, if the customer wishes to cancel the order, they will be required to pay an additional cancellation fee. This fee will be deducted from the refund amount.
Last Updated: 03-03-2024
